General Terms

General terms
The following terms and conditions apply to all tours and services provided by BG TRIP Ltd.

• The client can book a tour via our website or via e-mail. 
• When making a booking,the client agrees to and accepts the terms of this booking on his and his party behalf. He will also become directly responsible for the payment of the total price of the tour, including any extra cancellation fees (if applicable).
• All bookings are subject to availability at the time of booking.
• The client will receive a booking confirmation of the reservation via email. If any technical mistake or wrong spelling is found, please contact us as soon as possible to avoid any further complications.
• Booking can be made only if the lead name is over 18 years of age. Please note, that any party under the age of 18 must be accompanied by an adult during the whole tour.
• If the booking is made by a travel agent, the client should make sure they are in possession of a copy of the booking reference and/or confirmation invoice in the unlikely event that payment issues arise.
• Prices of the tours depend on the number of bookings. If the number of travellers changes, the price will be calculated on the basis of the new party size. Any increase in price per person is a price adjustment resulting from the amendment to the number of persons travelling.
• We must be informed in prior about any special requests, such as dietary or room preferences, 
• We must be informed of any special mobility issues or needs due to any mobility impairment. Please note, that some of our tours are not suitable for elders or people with disabilities due to very intensive programme.
• The booking request must include information about the chosen tour, number of participants, starting date of the tour. 
• The starting date of the tour should preferably be earlier than 14 days from the booking time 
• Any changes of number of participants should be made no later than 14 days before the starting date of the tour 
• Any changes of the starting date of the tour should be made no later than 14 days before the initially set starting date 

• The client is required to pay deposit of 100€ no later than 7 days after booking
• Full payment should be received by BG TRIP Ltd. no later than 14 days before the starting date of the tour
• If full payment is not received by BG TRIP Ltd. in due time, we reserve the right to cancel your booking. 
• If booking is made within 14 days of the starting day of the tour, then the full amount is due at the time of booking
• All bank charges are to be paid by the client 

Cancellations and changes 
• All cancellation and change requests should be received and approved by BG TRIP Ltd in writing
• The deposit of 100€ per person is non-refundable in case of cancellation
• Cancellation request filed up to 7 days before the starting date of the tour - 50 % of the full price is refundable 
• Cancellation request filed later than 7 days before the starting day of the tour - there is no refund 

Visas and customs formalities 
• The client is responsible for all customs formalities such as visas and passport requirements 
• BG TRIP Ltd. can only assist with information about the Bulgarian legislation 
• BG TRIP Ltd. is not responsible if a client fails to comply with these requirements

• The client is responsible for their and their party’s behaviour. Any damages will be covered by the deposit, which we will return after the end of the tour if no damages are caused.

Force majeure
• BG TRIP Ltd shall not be held responsible in case of force majeure circumstances such as: terrorist activity, strike, riot, war or threat of war, fire, natural disasters, and adverse weather conditions

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